Basic information

The customer interface is intended for Customs’ customers, i.e. for public use. The customer interface is primarily intended for lodging customs declarations and checking their state as well as for responding to requests from Customs.
In tables, you can move from one cell to another using the tab key or the mouse.

Supported web browsers

The system supports the following browsers: Chrome 38+, Firefox 38+, Edge and Safari.

Logging in and out

You log in to the customer interface using an external service. Only authenticated natural persons and legal persons are able to log in to the system.

You log out by clicking ‘Log out’ in the top right corner of the front page.

When you log in for the first time, you will be asked to accept the terms of use. In order to proceed to the service, you must tick both boxes.

image of the view “Terms of service” where you indicate that you have read the terms of use of the service and that you consent to Customs electronically sending you documents  that require standard or verifiable notification. In the image, there is also a link to the web page concerning the use of other service alternatives.


You get to the user settings by clicking ‘Settings’ in the top right corner of the front page.

Image of a cog icon.

Image of the “Settings” icon (a cog).

In the user settings, you can edit the following details:

  • message settings

  • default values shown in the declaration

  • number of rows for lists

When you log in for the first time, complete and edit your user settings. In the settings, enter the email address to which alerts relating to your declarations shall be sent when a declaration requires measures. The information saved in the user settings will be shown automatically in the declarations, and you can also edit the user settings later.

Message settings

In the message settings, you indicate whether you want to receive notifications about new messages from Customs. Please indicate the email address for notifications. If you don’t want to receive any alerts concerning messages sent by Customs, you must follow the progress of your declaration via the e-service.


Default values shown in the declaration

In the settings, you can also edit the following default settings shown in the declarations: contact person’s phone number, contact person’s email address, transaction language and trader office. The default values are always used when you start completing a new declaration.

Number of rows for lists

You can edit the number of rows you want to see at the same time in lists. The default is 10 rows for declaration lists and 5 rows for other lists.


Other settings

The box “Show tooltips” is ticked as default. The Tab key will then open the tooltips for each field. If you untick the box, the Tab key will take you directly to the next entry field.

The service will automatically fill in the additional information code FIPDF in the declarations. This means that the service generates a PDF document in the prescribed form, and you can retrieve it later from the e-service. Tick the box “I don’t need documents in PDF format” if, for example, you don’t need a decision on release to be presented to the transport company or the warehouse keeper.

By clicking “Continue” you’ll save the edited details.

Declaration data panel

You can easily see the key details, such as the state of the declaration, the MRN, the name of the trader and the time when the declaration was registered, in the data panel above the declaration details. In parentheses, you see the declaration channel, i.e. whether the declaration was created in Customs’ online service or via message exchange.