Basic information

The Customs Clearance Service is an application intended for Customs’ customers, especially for businesses. In the service, you can lodge customs declarations, check the state of customs declarations and respond to messages and requests from Customs. 

The service supports the browsers Chrome 38+, Firefox 38+, Edge and Safari. You can use the mouse or the Tab key to navigate in the service.

Logging in

Private individuals, businesses, businesses corporations as well as other parties can all log in to the service. You log in using an external service. Logging in requires identification.

You can log out by clicking on “Log out” in the top right corner of the front page.

When you log in for the first time, you will be asked to accept the terms of use. In order to proceed to the service, you must tick both boxes.

Front page of the service

When you have logged in, the front page of the Customs Clearance Service opens.

Language, user and pop-up notifications

The service can be used in Finnish, Swedish and English. If you wish, you can change the language. You can change the language by clicking on “FI” (Finnish), “SV” (Swedish) or “EN” (English) displayed in the top menu on every page. 

In the top menu, the name of the person authenticated in the service and the name of the business that the person represents are displayed on the right. The icon for settings (a cog), the pop-up notification icon (a bell) and the “Log out” button are also displayed.

When you are completing a declaration, the service will send you notifications via pop-up windows. The number of notifications is displayed in the pop-up notification icon. You can view the contents of the pop-up windows by clicking on the pop-up notification icon. You can close a pop-up notification by clicking on the “Close” button with the cross icon.

Returning to the front page 

You can always return to the front page of the Customs Clearance Service by clicking on the “Go to the front page” button with the Customs logo at the top of the page. 

Notices and help

From the front page you can also move to “Notices” and “Help and documentation”. By clicking on “Notices”, you can see the current notices concerning the use of the service. By clicking on “Help and documentation”, you will see the instructions on how to use the Customs Clearance Service and how to complete a declaration. The instructions will open at the relevant section as you work through the declaration. Via the side navigation, you can also read the other instructions.

New declaration 

You can start a new declaration by clicking on “+New declaration”. Read more detailed guidance under “Lodge a new declaration”.

Contact Customs

By clicking on “Contact Customs”, you can send Customs a free-form contact request, an amendment request or an invalidation request.

After clicking on “Contact Customs”, you can choose the reason for contact. Start by entering the MRN of the customs declaration your contact request concerns in the search field. You can move away from the field e.g. by using the Tab key or the mouse, and then you can click on “Search”. After this, you can choose the reason for contact.

If you choose “Amendment” as the reason for contact, the view “Amendment request” opens. In the side navigation, choose the view where you wish to amend the details. Amend the details and return to the view “Amendment request”. Complete the required details and send the amendment request by clicking on “Send request”. 

If you choose “Invalidation” as the reason for contact, the view “Invalidation request” opens. Complete the required details and send the invalidation request by clicking on “Send request”.

If you choose “Other reason” as the reason for contact, the view “Messages” opens. Complete the required details and send the contact request by clicking on “Send”. You can use “Other reason” codes e.g. for notifying Customs of the discharge of a special procedure with a bill of discharge or a discharge notification. You can also use the code “006 – Other reason”, if you wish to request invalidation of an amendment or invalidation request which you have submitted but which is incorrect and Customs has not yet started processing the request. 

Functions for storage operator

If you have a warehousing authorisation, the button “Functions for storage operator” is active. By clicking on “Functions for storage operator”, you can open the view where you can search warehousing and storage declarations. 

Browsing declaration lists and search

On the front page of the service, you can see lists of your earlier declarations. The lists are in the tabs “Drafts”, “In progress”, “Finished” and “My templates”.

The default view on the front page displays a list of the declarations in progress. 

At the bottom of the front page, you can see how many pages the list has. You can move between the different pages using the arrow buttons. You can also move to a certain page by entering the number of the page in the number field. The number of pages, the arrow buttons and the refresh page icon are displayed at the bottom of the page. You can edit the number of rows displayed at a time in the lists by clicking on “Settings” in the top menu of the front page.

You can open a declaration by moving the cursor on the declaration row you wish to select. The cursor then changes form and you can select the declaration for viewing or for measures.

You can also search for declarations by clicking on the tab “Advanced search”.

Declarations in progress

On the front page of the service, the default view displays the opened tab “In progress”. On the list, you can see the declarations that require measures either from the submitter of the declaration or from a customs officer or that are waiting for the goods to be presented to Customs. This means that the declarations have been submitted, but the declared goods haven’t been released for the procedure.

Declaration states of declarations in progress

The declaration state of the declarations shown on the “In progress” list is one of the following: accepted, amendment rejected, amendment sent, discharged, draft, invalidated, notification from Customs, registered, rejected, released, released – discharge rejected, sent, template, waiting for payment or waiting for response. (For more information about declaration states, see “Declaration lists”.)

At the top of the declaration list are the declarations that require measures from you. After these are the declarations for which you have received a notification from Customs. The rest of the declarations on the list are displayed by date, from the most recent to the oldest.

When you want only the declarations in a particular state, you can filter the declarations by state. Do the filtering by selecting a state from the drop-down menu “Declaration state”. You can also do the filtering by other fields, e.g. by “Additional declaration type”.

When you select a declaration row, the “Summary and submission” page of that declaration opens.  

When you select a declaration row, the “Summary and submission” page of that declaration opens. 

Filtering and sorting

You can filter declarations on a list by the following details: MRN, declaration state, trader reference, declaration, procedure, declarant, additional declaration type, last change and last document. You can filter declarations either by selecting an alternative from the drop-down menu or by writing it as text in the filter field that has a funnel icon. 

For example, in the MRN filter field, you can write the beginning of the MRN. In that case, the filter only shows the declarations in progress with an MRN beginning with these digits.

As for “Declaration state”, “Declaration”, “Additional declaration type” and “Last document”, you can filter declarations by certain conditions. Select the desired conditions by ticking boxes.
In addition to filtering, you can also sort the contents of the declaration list. You can sort the declarations by individual details by clicking on the desired column heading. The declaration rows will be sorted alphabetically and numerally, in ascending or descending order.

If you want to filter the declarations to only show the ones you have lodged, tick the box “Show only declarations lodged by me” in the top right corner of the page. This is useful especially when a business has several users. By default, this box is unticked, so that all the business’s declarations can be seen at the same time. 

The declaration requires measures

A red triangle in the “Declaration state” column indicates that the declaration requires measures from you, e.g. a response to a request for additional information sent by Customs.

In the “In progress” list, the declaration state of the customs declaration marked with a red triangle is “Waiting for response”.

At the top of the declaration list are the declarations that require measures from you. When you select such a declaration, the “Summary and submission” view of that declaration opens, with the notification from Customs at the top of the view. By selecting the notification, you can respond to it.

There is a document attached to the declaration

The last column of the declaration has the link “Last document”, with an image of the document and the text “PDF”. If this link is displayed, there is a document attached to the declaration. When you click on this link, the attached document opens in a new tab.